FAQ

 

I’m looking for products that are suited to my type of skin. Which ones should I choose?

Here, you can get to know your skin better and find out what its specific needs are.

In our product selections you’ll find a complete range of treatments adapted to your skin: cleansers, toners, scrubs, masks, moisturizers and make-up removers.

> dry to extra dry skincare
> oily skincare
> mature skincare

> sensitive skincare
> normal to combination skincare

 

I’m pregnant, what products can I use?

As a precaution, we advise mothers to avoid using beauty products containing a large quantity of essential oils during pregnancy and breast-feeding.

Hygiene products are less concerned by this recommendation as they are rinsed off after use.

Generally speaking, Melvita care products contain few essential oils (apart from specific products for slimming, massage, legs or feet).

Here, you’ll find a few care products containing little or no essential oils.

 

How long can I use a Melvita product for after I’ve opened it?

All our products contain the following small pictogram:  period_after_opening

The number on the pot (3M, 6M or 12M) indicates the number of months for which you may use the product after opening it, according to the usage and storage instructions indicated on the product.

 

Are organic beauty products as effective as traditional cosmetics?

Yes, organic cosmetics use natural components, mostly from organic farming, that are just as effective and objectivised as synthetic components.

Many Melvita products have been proved to be effective in tests and have won awards in competitions designed for organic, natural and traditional cosmetics.

> see our awards winners

 

I’d like to test your products before I buy them. How can I go about this?

Following a large number of requests for sample products to be sent for testing purposes and in order to meet all our customers’ requirements, we no longer send out samples.

However, you may receive free samples when you place an order on our website or discover our products by visiting one of our distributor shops:

> see Melvita distributors

 

I have ordered something on your website. How can I track my order?

Go to “My account”. First enter your identification details, then access your account history.

If you want to monitor the delivery of your parcel, simply click on its number and you will be re-directed to our carrier’s website.

 

I am not satisfied with the product I have bought. What should I do?

You may return the product to us within 7 (seven) days of receiving it. We will either offer you another product in exchange or a refund. You are responsible for paying the return postage.

 

Not found the answer to your question?

Use one of the following forms to contact us or send an email to: contactweb@melvita.com

 

> you need information
> you want to work for us
> you want to join our PR Services
> you want to become a Melvita retailer
> you want to propose our hotel amenities to your guests

You can also send a letter to:

MELVITA
Consumer Services
108 rue de Richelieu
75002 PARIS
FRANCE 

SPECIAL OFFER: FREE Standard Delivery with orders over €59 (instead of €70)
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